SmartWEB > Support > Frequently asked question

Frequently asked question

  • What shall I do if my connection with https:// pages fails?
    Security certificates for HTTPS authentification on our servers were changed.
    Please see this link to solve the problem.
  • I have recieved an invoice via email, but I cannot open it. What should I do?
    Files containing invoices sent by us are in the Portable Document Format (PDF). These files can be opened using Adobe Reader from Adobe Systems Inc. If you do not have it installed yet, you can download a free version of this program from Adobe.
  • How do I find out that the domain registered by me is really mine?
    Checking the ownership of domains is possible with top level domain administrators. The ownership of .cz domains is evidenced and administrated by association NIC CZ and you may check domain ownership at the www.nic.cz website. The ownership of .com, .net and .org domains is evidenced and administrated by INTERNIC. Ownership of your .com, .net and . org domain can be checked at the www.internic.net website.
  • What shall I do, if I can´t access my e-mail boxes?
    You should check your connection to the internet first of all (if you are watching this page now, your connection is probably operational). Than check your login name and password which you´ve recieved after the registration in your e-mail client software (Outlook, Pegasus, Eudora...). Next check if the incoming mail server (POP3 server) is assigned correctly - correct value is mail.smartweb.cz - and also check outgoing mail server (SMTP server) - setting depends on your internet provider (czech providers: VOLNY - smtp.volny.cz, CONTACTEL smtp.raz-dva.cz, QUICK - smtp.quick.cz, WORLD ON-LINE - smtp.worldonline.cz). If the problems with access to your e-mail boxes still persist contact please our technical support by phone: +420-777-734473.
  • Mails sent from webmail have sender address mylogin@mail.smartweb.cz - how do I change this to my own email address?
    It is necessary to configure several personal settings for your mailbox before sending emails in order for them to have a correct sender address (and possibly also sender full name etc.). The steps to do that are as follows:
    1) log in at https://webmail.smartweb.cz/ using your login and password.
    2) Select "Options" in the top menu.
    3) On the following page, click on "Personal Information"
    4) Fill in your personal information (email address, full name, etc.) as required.
    5) Save your personal settings by clicking on the "Submit" button.
  • I have not recieved an email, that contained an attachment with the ".exe" file extension - what is wrong?
    This problem is caused by the fact that the mail server software blocks emails that contain files with certain extensions as well as files that are infected by viruses. If you really need to transfer such files by email, rename them to have an extensions that is not blocked (such as .txt) or pack them using some compression software - WinZip, WinRAR or similiar.
  • What file extensions are blocked on the mailserver, then?
    The following file extensions are blocked: exe, vbs, pif, scr, bat, cmd, com, cpl, ade, adp, app, bas, bat, chm, cmd, com, cpl, crt, exe, fxp, hlp, hta, inf, ins, isp, js, jse, lnk, mda, mde, mdw, mdt, mdz, msc, msi, msp, mst, ops, pcd, pif, prg, reg, scr, sct, shb, shs, vb, vbe, vbs, wsc, wsf, wsh
  • What shall I do if I can´t access my WWW pages?
    You should check your connection to the internet first of all (if you are watching this page now, your connection is probably operational). Than try to empty the cache (temporary internet files) of your browser. If the problems with access to your WWW pages still persist contact please our technical support by e-mail support@smartweb.cz or by phone: +420-777-734473.
  • How do I put my WWW pages to the server (how do I publish them on the Internet) ?
    It´s possible to upload the pages to the server using any FTP client. You can use any FTP client software or web browser. Type the name of your server to the FTP client (ex. www.yourdomain.cz), FTP login name and password, which you´ve recieved after the registration. The FTP client will connect to the server and you may transfer your files. Place these files to the directory named WWW - this directory is a root directory of your web server.
  • Why does my website only show a page with : "HTTP 403 ERROR - obsah nenalezen / no content found" ?
    It's most likely caused by the fact that you haven't placed your WWW page files on the server yet. Error message means that index page (a page that should be displayed when the root directory of your www server is being accessed) was not found and directory listing is not enabled. If you have your pages placed on server including correct index file (see: Which directory index is correct) and your pages still don't operate properly, please contact our technical support by e-mail support@smartweb.cz or by phone: +420-777-734473.
  • Why does my website only show a page with : "HTTP 404 ERROR - stránka nenalezena / page not found"?
    It means that you are trying to access a page that is not present on the server. Double check that you have typed the address correctly and that the file you are trying to access is really uploaded on the server. If the problem persists, please contact our technical support by e-mail support@smartweb.cz or by phone: +420-777-734473.
  • Which directory index is correct ?
    Directory index is an order in which server seeks initiative document name of your WWW pages. Correct order on our servers is : index.html, index.htm, index.php, index.php3, index.phtml, index.wml, index.pwml.
  • What does a correct PHP code for connecting to my MySQL database look like?
    The correct code is as follows:
    <?php
$dbConn = mysql_connect ('localhost','your_username','your_password')
	or die ("Can't connect to the database");
 ....
 ....
mysql_close($dbConn);
?>
  • What does a correct PHP code for connecting to my PostgreSQL database look like?
    The correct code is as follows:
    <?php
$cStr = "dbname=vase_db user=vase_jmeno password=vase_heslo";
$dbConn = pg_connect ($cStr)
	or die ("nepripojeno k DB");
 ....
 ....
pg_close($dbConn);
?>
  • Can I use FTPS for transfering files to smartweb.cz servers?
    Yes, FTPS is supported. Our servers are using the most common variant, known as "Explicit FTP SSL" (sometimes designated as "FTP - AUTH TLS" in FTP client applications). All you have to do is configure your client to use SSL, all the other connection parameters (username, password, server, port) remain identical to those used for normal unencrypted FTP connections.

    If your clients reports invalid server certificate, you need to install our certificate authority's certificate - detailed instructions can be found here.

    Should you run into any problems using FTPS, we recommend that you set your client software to passive mode. If that does not help, please contact our technical support by e-mail support@smartweb.cz or by phone: +420-777-734473 for assistance.

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